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Ordering & Shipping

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Online Ordering Tips

Do I have an online account?


If you have ever placed an order with the Great Courses and provided an email address to us, you have an online account and password. If you cannot locate your password, Click here to recover it. If you’ve forgotten your e-mail address, please contact us and a customer service agent will assist you.

Why do I need an account?


Your account gives you access to many free benefits, including free online lectures, course starter materials, professor-recommended links, and the ability to stream select purchases to your computer or mobile device. You also have access to your order history, billing and shipping information for quick ordering. You can manage your account information by visiting My Account.

 

Order by mail

Inside of our catalogues you will find a mail order form. If you are unable to locate the mail order form, you may write your order on any piece of paper or print the order form here. Please print legibly so we may process your order without undue delay.

Please include:

  • Your Name, address, phone number (and/or) your Customer ID number
  • The shipping address
  • The priority code from your offer
  • The course(s) you would like to order and the advertised price
  • Your Shipping, Processing and Lifetime Guarantee fee
  • Any coupon codes you may have
  • Method of payment (Include a check or write down your Credit Card number, with the expiration date for your Credit Card)

Send the order to:
The Great Courses
4840 Westfields Blvd, Suite 500
Chantilly, VA 20151
Phone: 800-832-2412

 

International Orders

For those customers who reside in Australia or outside of the United Kingdom, please use the following websites when placing your orders with The Great Courses:

United States Website for all countries except United Kingdom and Australia
Australia Website

 

Shipping, Processing, & Guarantee (U.K. Orders)

Merchandise Total
Shipping & Handling
£0.00-£49.99 £4.99
£50.00 - £84.99 £8.99
£85.00 - £119.99 £11.99
£120.00 - £199.99 £14.99
£200.00 and above £19.99

When you order either by phone or online, we fulfill your order immediately. Digital purchases are available to begin streaming instantly, and 99% of all CD or DVD orders placed by 6pm go out the same day. Allow 5-7 days for delivery to the United Kingdom.

We charge a shipping, processing, and guarantee fee based on your total order. We do not make a profit on this fee. We charge only what’s necessary to cover the processing of credit cards and checks, shipping your courses via Priority Mail or FedEx Smartpost, and direct labour, supplies, and warehousing costs.

 

Where can I send my order?

The Great Courses can despatch items to virtually any address in the world. However, customs laws prevent this site from shipping products outside of the United Kingdom. Click the link below if you wish to send your items to another country.

The Great Courses - US

When will my order arrive?


Most international orders arrive within 14 business days from the time your order was placed. Please note, this is an estimate and we cannot guarantee an exact delivery date due to varying international customs policies. Please check with your local customs office for more information.

International Shipping, Processing, and Lifetime Guarantee


Please refer to the chart below to calculate these charges on international orders. These costs are standard rates and may not be applicable to all shipments.

Europe/Asia
Merchandise Total
Shipping & Handling
Up to $99.99 $30.00
$100.00 - $299.99 $45.00
$299.99 and up $60.00

Canada/Mexico
Merchandise Total
Shipping & Handling
Up to $99.99 $25.00
$100.00 - $299.99 $35.00
$299.99 and up $45.00

Others
Merchandise Total
Shipping & Handling
Up to $99.99 $40.00
$100.00 - $299.99 $60.00
$299.99 and up $80.00

Europe/Asia includes: Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Macau, Monaco, Netherlands, Norway, Portugal, San Marino, Singapore, Spain, Sweden, Switzerland, Taiwan, Vatican City

What Customs Fees and Taxes are associated with International Orders?


Delivery and customs fees vary by country. Please note that you are responsible for any custom fees that may be charged. Please refer to your local customs office for more information specific to your location.

Are there Countries to which you do not ship?


We do not ship to China, Cuba, Colombia, Russia, Serbia, North Korea, or Iran.