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Privacy Policy

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How we protect your name, address, and e-mail address

We will not sell or rent your name, address, e-mail address, or purchase history to any other person or company. Period. That has been our policy since we opened in 1990.

We use your name and address to send you course materials you order, our catalogues, and newsletters. The Great Courses is committed to ensuring the protection and safety of any and all personal/billing information you enter on our website. During your visit to our site, we may collect, record, and process information we obtain from the following sources:

  • information you provide us by filling in forms (including order forms) on The Great Courses website,
  • correspondence that you send to us,
  • details on the transaction and fulfillment of your orders with us, and
  • details of your visits to The Great Courses website, as well as any resources you access while shopping online with us.

By ordering, you agree to the transfer, storing, or processing of your personal data, including outside the European Economic Area (E.E.A.) by us and/or one of our vendors engaged in the fulfillment of your order, the processing of your payment detail, and the provision of support services. Any and all personal/billing information we collect from you will be processed in accordance with both this privacy policy and the Data Protection Act 1998. Any personal data provided to, or collected by, The Great Courses, will be controlled by The Teaching Company Sales Company, LLC [who will be the data controller for the purposes of the Data Protection Act 1998].

Here's what we do with your e-mail address:

  • Send you order confirmations.
    You should receive via e-mail an order confirmation within moments of placing your order.

  • Send you course starter materials.
    Designed to supplement your learning experience, you'll receive course starter materials for every course you purchase. These materials include the professor's summary of the course, links to recommended websites, and recommended readings.

  • Send you free articles.
    Occasionally, you'll receive interesting and compelling articles of interest on the subjects covered by our courses.

  • Collect your feedback on courses and professors.
    You'll receive e-mail surveys to vote for the Great Courses you want us to make, to rate the quality of Great Courses you've purchased, to tell us what improvements to make to The Great Courses and our services, and to tell us which professors we should choose to make the next Great Course.

  • Notify you of special sale offers.
    You'll receive e-mails notifying you when courses featured in our print catalogues and newsletters go on sale. These e-mails also make ordering extremely simple—if you see courses that interest you, simply click on the links in the e-mail to find out more.
 

How we protect your billing information

When you order from us online, we protect your information by using Secure Sockets Layer (SSL) protocol. We are secured by Comodo, the leading provider of SSL encryption keys. SSL encryption electronically masks any information you send us. With this state-of-the-art system, you can enter your credit card number and delivery and billing information safely. The encryption process protects the information by scrambling it before it is sent to us.

You can verify our compliance at any time by clicking on the Comodo logo located on our Shopping Cart page or any page in the checkout process.

If you feel uncomfortable buying through our site, we'd be delighted to take your orders via:

Phone:
0800 298 9796

Office hours: 9:00 a.m. to midnight Monday through Friday; and 9:00 a.m. to 10:00 p.m. Saturday and Sunday. After hours, an automated voice mail system is available.

Fax:
0800 298 0300

Mail:
The Great Courses
Unit A, Sovereign Business Park
Brenda Road
Hartlepool, TS25 1NN

 

How we use "cookies" information

We use cookies, a technology widely used on the Internet, to make your visit to The Great Courses website more effective.
The information that cookies provide us helps us to

  • offer you special sale opportunities,
  • allow you to navigate our website more easily and faster, and
  • provide you with lower prices by better understanding what interests you.

No personal information is stored in long-term cookies. And we do not sell or redistribute cookie-based information to anyone. Period.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log onto our site.

 

How Can I Change My Personal Information?

If you are a registered user of our website, you can correct or update your personal information on the My Account page of our website.

If you are not a registered user of our website, Contact Us, and we can correct or update your personal information. If you have multiple addresses, we ask that you please send us the multiple address references.

 

Your Security

Please be advised that, while we take great care to protect your personal information, sending information over the web is not 100% secure. Since we cannot guarantee the security of information you enter on our site, any time you enter personal information on our site, you do so at your own risk. Rest assured, however, that once we get your information, we’ll use strict procedures and security features to try to prevent unauthorised access to it.

When you’ve been given or have chosen a password granting you access to certain parts of our site, you are solely responsible for keeping this password confidential. We advise you not to share your password with anyone.

 

Disclosing Information to Others

The Great Courses will never sell or rent any personal information you submit to us—your name, your address, your email address, or your purchase history—to any other person or company. This excludes, however, the following:

  • our subsidiaries and our ultimate holding company (as well as its subsidiaries),
  • third parties in the event that we sell any part of our business (in which case we may disclose your personal information to the buyer), and
  • any personal information we may have to disclose or share in order to comply with a legal obligation.