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Terms and Conditions
Acceptance of Terms and Conditions
Changes to Terms and Conditions
Information about Us
www.thegreatcourses.co.uk is a web site operated by The Teaching Company, LLC, The Great Courses Unit A, Sovereign Business Park Brenda Road Hartlepool, TS25 1NN (under the trading name of The Great Courses) ("we"). Our main trading address in the UK is The Great Courses, Unit A, Sovereign Business Park, Brenda Road, Hartlepool, TS25 1NN.
Accessing Our Site
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site, or our entire Site. We have the right to terminate your access to the Site if we determine that you have failed to comply with any of the provisions of these Terms and Conditions. You are solely responsible for keeping confidential any password you may be granted to access our Site. We advise you not to share your password, payment methods or any other information associated with our Site or your account with anyone.
When you've been given or have chosen a password granting you access to certain parts of our Site, you are solely responsible for keeping this password confidential. We advise you not to share your password with anyone. We have the right to disable any such passwords or information, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.
Use of Our Site
By accessing our Site you agree to use our Site, including all features and functionalities associated therewith and all content and software associated therewith, in accordance with all applicable laws, rules and regulations, including public performance limitations or other restrictions on use of the service or content therein. In addition, the following restrictions apply to your use of our Site:
(a) You shall not upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with our Site.
(b) You shall not interfere with the servers or networks connected to any portions of our Site or violate any of the procedures, policies or regulations of networks connected to our Site.
(c) You shall not impersonate any other person while using our Site, conduct yourself in a vulgar or offensive manner while using our Site, or use our Site for any unlawful purpose.
(d) You shall not attempt to gain unauthorized access to our Site, the server on which our Site is stored or any server, computer, or database connected to our Site;
(e) You shall not use our Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(f) You shall not use our Site to send, knowingly receive, upload, download, use or reuse any material which does not comply with all relevant provisions of these Terms and Conditions;
(g) You shall not use our Site to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
(h) You shall not use our Site to knowingly transmit any data; send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other malicious or harmful programs or similar computer code designed to attack our Site (via a denial-of-service attack or a distributed denial-of service attack), or otherwise adversely affect the operation of any computer software or hardware;
(i) You shall not use the Site in any way that breaches any applicable local, national, or international law, rule or regulation;
By breaching this paragraph, you may be committing a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities in the event of such breach and to cooperate with those authorities (e.g. by disclosing your identity to them). In the event of such a breach, your right to use our Site will cease immediately.
Use of Our Streaming Service
We provide streaming Products and Services and non-streaming digital downloads over the internet to certain devices (streaming and non-streaming digital downloads are hereinafter collectively referred to as “Streaming Service”). Currently, Streaming Service is only available on computers and certain iPad® devices.
We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we operate Streaming Service. Any description of how Streaming Service works should not be considered a representation or obligation with respect to how the service will always work. We are constantly making adjustments to Streaming Service and these adjustments may not be completely captured within these Terms and Conditions. It is your responsibility to check whether a particular device is suitable for the Streaming Service before purchase.
(a) Availability of Streaming Service:
The availability of Streaming Service will change from time to time, and from country to country. The quality of Streaming Services may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your internet connection. We will stream a small amount of data to your device as a buffer each time you start Streaming Service. Frequently starting and stopping Streaming Service will result in a minor increase to the amount of data the Company streams to you per hour. You are responsible for ensuring that you have internet access and for all internet access charges. Please check with your internet provider for information on possible Internet data usage charges. The Company makes no representations or warranties about the quality of Streaming Service.
Streaming Service may be unavailable to you from time to time in connection with maintenance or for other technical or non-technical reasons, and, as a result, without prior notice to you, some or all Products or Services ordinarily available via Streaming Service may cease to be available.
(b) Initiation of Streaming Service:
The amount of time it takes to initiate Streaming Service on a device will vary based on a number of factors, including your location, available bandwidth at the time, the particular Product or Service you have selected and the configuration of your device. In addition, you must be connected to the Internet throughout the period in which you are accessing Streaming Service.
(c) Geographic Limitations:
You may access Streaming Service only in geographic locations where we offer Streaming Service. In addition, the content that may be available to watch may vary by geographic location. It is your responsibility to check whether Streaming Service is available in a particular location prior to purchase.
(d) Software for Accessing Streaming Service:
Streaming Service software is licensed to the Company and is designed to enable streaming of content from the Company to certain devices. This software is licensed to you by the Company pursuant to these Terms and Conditions and solely for the purpose of using Streaming Service and for no other purpose whatsoever. WE DO NOT WARRANT THE PERFORMANCE OF THIS SOFTWARE, INCLUDING ITS CONTINUING COMPATIBILITY WITH OUR SERVICE. You may not copy or reproduce the software nor may you decompile, reverse engineer, disassemble, modify or creative derivative works of any of the software, or any portion thereof. Any unauthorized use of the software is strictly prohibited and the Company reserves the right to not provide the software (including updates) to you at any time and to discontinue the ability to access the Streaming Service through such software at any time, without prior or any notice.
BY USING STREAMING SERVICE, YOU ACKNOWLEDGE AND AGREE TO RECEIVE, WITHOUT FURTHER NOTICE OR PROMPTING, UPDATED VERSIONS OF THE SOFTWARE RELATED TO THE STREAMING SERVICE. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE STREAMING SERVICE.
We do not warrant that any of the software used and or licensed in connection with Streaming Service will be compatible with other third party software nor do we warrant that operation of Streaming Service and the associated software will not damage or disrupt other software or hardware. IN ADDITION, WE DO NOT TAKE RESPONSIBILITY OR OTHERWISE WARRANT THE PERFORMANCE OF DEVICES USED IN CONNECTION WITH STREAMING SERVICE, INCLUDING THE CONTINUING COMPATIBILITY OF ANY DEVICE WITH OUR PRODUCTS AND SERVICES. By using Streaming Service, you agree to look solely to the entity that manufactured and/or sold you the device for any issues related to the device and its compatibility with Streaming Service. Any issues related to Streaming Service, including any system requirements, are covered and limited by these Terms and Conditions.
User Created Content
We permit you to send us comments, information, ideas, concepts, reviews, or techniques and other material relating to Products and Services (each a “Response”).
Use of Responses: License Grant
The Company is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (each a “Response”), without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Site or the Products and Services. Furthermore, by posting any Response on our site, submitting a Response to us, or in responding to questionnaires, you grant us a perpetual, worldwide, non-exclusive, royalty-free irrevocable license, including the right to sublicense such right, and right to display, use, reproduce or modify the Response submitted in any media, software or technology of any kind now existing or developed in the future.
BY SUBMITTING A RESPONSE, YOU UNDERSTAND AND AGREE THAT YOU ARE CONSENTING TO THE RELEASE OF ALL INFORMATION PROVIDED IN YOUR RESPONSE, INCLUDING YOUR [PERSONAL DATA, INCLUDING YOUR NAME AND YOUR] RATING OF A PRODUCT OR SERVICE, TO A PUBLIC FORUM, INCLUDING OTHER USERS OF OUR SITE. IF YOU DO NOT WANT YOUR RESPONSES TO BE SHARED IN A PUBLIC FORUM, DO NOT USE THE RESPONSE FEATURE ON OUR SITE.
[We reserve the right to remove and/or delete any Responses submitted by you and which are shared in a public forum for any reason whatsoever and without liability to you.]
Any Response submitted by you must comply with all applicable laws. You will be liable to us and indemnify us should any Response submitted by you breach any applicable laws.
Linking to and Links from Our Site
You must not link to our Site without our prior written consent. Where our permission is granted, you must only link to our Site in a fair and legal manner. We reserve the right to withdraw such permission at any time by notice to you.
Grant of Limited License to Use the Products and Services
Ordering Products or Services
Our Site is only intended for use by people resident in the UK. Please refer to the following link if you wish to send any Product(s) you have ordered to another country: http://www.thegreatcourses.com (the "Global Site"). Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Ordering & Shipping page of the website. Please review our Ordering & Shipping page on our Site and the Global Site, as relevant, before ordering Products from us or contact us using the Contact Us link.
(i) Restrictions on Geographic Availability
You acknowledge that you are a resident in the UK and you are accessing the Site from the UK. Some restrictions are placed on the extent to which we accept orders for Products or Services from specific countries. These restrictions can be found on our Frequently Asked Questions page of our Site. Please review our Frequently Asked Questions pages on our Site, as relevant, before ordering Products and Services from us.
(ii) Restrictions on Age of Purchaser
(b) Product Orders for Shipment
When you place an order to purchase a Product from our Site, we will send you a confirmatory email that will contain details of the Product(s) you have ordered along with any delivery charges. You must check that the details in the confirmatory email are correct as soon as possible and should print out and keep a copy of it for your records.
Your order will represent an offer to us to purchase the relevant Product(s) which will be accepted by us when we despatch the Product(s) ordered from our headquarters in Virginia, USA, to you. We will confirm that the Product(s) (other than downloads and Streaming Service) have been despatched to you by sending you an e-mail confirmation (a “Shipping Confirmation”). This Shipping Confirmation will be evidence that we despatched the Product(s) to you, and that the contract between us (the “Contract”) has been formed. The Contract shall be deemed to include these Terms and Conditions. In the event that we are unable to fulfill your total order in one shipment (for example if one of the Products you have ordered are out of stock), any Product(s) on the same order which we have not confirmed in the Shipping Confirmation to have been despatched will not form part of that Contract. We will not be obliged to supply any such Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate Shipping Confirmation.
(c) Orders for Digital Download or Streaming Service
When you place an order to purchase any downloadable Products or Services, we will send you a confirmatory email that will contain details of what you have ordered, any delivery charges, as well as details regarding how you can download them. When you are purchasing a downloadable or streaming Product or Service, the Contract between us relating to such downloads or streaming Products or Services will only be formed once we make those Products and Services available for you to download from our servers. [You do not have a right to cancel once a downloadable or streaming Product or Service has started.]
(d) Import Duty
If you wish to send any ordered Product(s) outside the UK, please refer to our Global Site. Orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order, and please refer to the Frequently Asked Questions Page of our Site for further information.
Please also note that it is your responsibility to understand and comply with all applicable laws, rules and regulations (including import and export laws, rules and regulations) of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
(e) Risk and Title
The risk of loss or damage to Product(s) passes to you on delivery of the Product(s) to you (unless you arrange collection). Ownership of the Product(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s), including postage and packing charges.
The price of any Product(s) will be as quoted on our Site from time to time. These prices include VAT (unless otherwise stated) but exclude postage and packing costs (unless otherwise stated), which will be added to the total amount due as set out in the Frequently Asked Questions page of our Site. Prices are liable to change at any time, but changes will not affect orders for which we have already sent you a Shipping Confirmation (or confirmation email in relation to downloads). Our Site contains a large number of Products and Services and it is always possible that, despite our best efforts, some of the Products and Services listed on our Site may be incorrectly priced. We will normally verify prices as part of our despatch and distribution procedures so that, where a Product’s or Service’s correct price is less than our stated price, we will charge the lower amount when despatching or distributing such Product or Service to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. In such circumstances, we are under no obligation to provide the Product or Service to you at the incorrect (lower) price. This applies even after we have sent you a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as incorrect pricing.
Payment for all Products and Services must be by credit or debit card. We accept payment with American Express, Visa, Maestro and MasterCard. We will not charge your credit or debit card until we despatch your order.
You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Shipping Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
We are the owner or the licensee of all intellectual property rights in and to our Site, the material published on our Site and in the Products and Services available through our Site (“Company Intellectual Property”). All such rights in Company Intellectual Property not expressly granted to you by the Company are reserved. The trademarks used on our Site are the property of their respective owners. You are not permitted to modify the paper or digital copies of Company Intellectual Property, or to use any illustrations, photographs, video or audio sequences or any graphics without our prior written consent. Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged. If you print off, copy, download or otherwise use any part of our Site or our Products or Services in breach of these Terms and Conditions, your right to use our Site and such Products and Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The Great Courses Products and Services are provided for your personal use only. You agree not to resell, copy, or redistribute The Great Courses’ materials, nor may you use it for any commercial purpose. If you order downloadable or streaming Products or Services, you agree that The Great Courses’ encrypted watermarks are reasonable means to detect misappropriation of its course materials which are protected by copyright, trademark law and other laws and treaties. You must not remove such watermarks. You agree that removal of such watermarks would violate these Terms and Conditions.
Commentary, testimonials, reviews, and other materials posted on our Site along with the Products and Services themselves are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material. Our liability for losses you suffer as a result of us breaching this agreement, including deliberate breaches, is strictly limited to the purchase price of the Product you purchased.
(a) Disclaimers of Warranties and Limitations on Liability
EXCEPT AS OTHERWISE PROVIDED ON OUR SITE, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE AND OUR LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE STREAMING SERVICE, OUR SITE, AND ALL AND SOFTWARE ASSOCIATED THEREWITH. THE COMPANY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF STREAMING SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT THE COMPANY MAY ELIMINATE OR OTHERWISE MODIFY ANY OR ALL ASPECTS OF STREAMING SERVICE, INCLUDING FEATURES, WITHOUT COMPENSATION OR NOTICE TO YOU. THE COMPANY SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF DEVICES IN CONNECTION WITH STREAMING SERVICE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH STREAMING SERVICE). Without limiting the foregoing, we and our licensors assume no liability or responsibility for any of the following: (i) any failure or interruption in the availability of Streaming Service, (ii) delivery and or display of any content contained on our Site or otherwise through Streaming Service; and (iii) any losses or damages arising from the use of the Products or Services provided on our Site or otherwise through Streaming Service, including any losses or damages arising from downloading of related software, downloading and/or use of any other software. EXCEPT AS OTHERWISE PROVIDED ON OUR SITE, TO THE EXTENT ALLOWABLE BY LAW, WE AND OUR LICENSORS DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not represent or guarantee that your use of the Streaming Service will be free from interruption, loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. No oral or written information or advice given by the Company or an authorized representative of the Company shall create a warranty or otherwise constitute a representation binding upon the Company.
IN NO EVENT SHALL THE COMPANY, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF PRODUCTS OR SERVICES, OUR SITE, AND ALL CONTENTS AND SOFTWARE ASSOCIATED THEREWITH.
You agree to defend, indemnify and hold harmless the Company, any parent corporation, its affiliates, and its and their officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney's fees) arising from: (i) your use of and access to the Site; (ii) your violation of any term of these Terms and Conditions; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that any Response submitted by you causes damage to a third party. This defense and indemnification obligation will survive these Terms and Conditions and your use of the Site.
Transfer of Rights and Obligations
These Terms and Conditions and any Contract between you and us is binding on you and us (unless otherwise stated in these Terms and Conditions) and on our respective successors and assigns. You may not transfer, assign, change, or otherwise dispose of these Terms and Conditions or a Contract, or any of your rights or obligations arising under them, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms and Conditions or a Contract, or any of our rights or obligations arising under them, at any time.
All notices given by you to us must be sent to The Great Courses at Unit A, Sovereign Business Park, Brenda Road, Hartlepool, TS25 1NN. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or by posting notice on our Site.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Terms and Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the Notices paragraph above.
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
Law and Jurisdiction
Contracts for the purchase of Products and Services through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England.
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other and nothing is implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms and Conditions.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
You should print a copy of these Terms and Conditions for future reference. Please understand that if you do not agree with these Terms and Conditions you should refrain from using our Site, and if you refuse to accept these Terms and Conditions, you will not be able to order any Products and Services from our Site.
Our Complaints Policy
We are committed to providing a high-quality product and service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details via our Contact Us page on our website or call us at 0800 298 9796 and we’ll work to resolve your complaint as quickly as possible.